【轻阅读，看世界】What is an experience you had with a customer you’ll never forget?

铅笔英语，每晚睡前故事。

看世界人生百态，品人间真情冷暖。

多一种语言，多一个纬度，多一段故事。

This one is very fresh in my mind, in light of the current climate of the United States right now.

A lady comes into the store and looks like she could be well over ninety years old. She is shopping for herself and when she gets to checkout becomes visibly upset. She has many kinds of non-perishable goods in her cart (beans, rice, canned goods). When she starts unloading her cart, she begins getting upset at my checker due to lack of stock.

As things get more heated I just walk over and make sure I at least present myself in case my checker needs some help handling the situation. She then becomes so upset that we don’t have any eggs, toilet paper, and hand soap. I told her that we are doing the best we can. We continue to get deliveries every day and are trying to get caught up.

That is little comfort to her and then goes on to tell us that our competitors are doing just fine and that she will go there next time. We continue apologizing profusely despite knowing that our competitors are just as low on stock if not lower than us.

The woman starts calming down as she gets her stuff in her cart. At that point I figure the checker has it under control at that point and I go back to what I was doing. The check stands are a few feet behind me so I can hear what they are saying.

It turns out that the lady was extremely nice. The two of them had a very nice conversation. Finally about what felt like twenty minutes but was in fact five minutes came to an end. After the customer left I walked over to the employee and she was in tears.

She said that the lady was not mad at us. She was terrified to even be out in public right now. She is all on her own. She lost her husband just a couple months beforehand. She has to come out to the store. She doesn’t have anyone to shop for her. She doesn’t want to need to come out again.

The two of us walked over to the door and we saw her walking to her car slowly. When she got there, she was looking around to make sure no one was near her as she unloaded. I haven’t seen her back since, but I really hope she’s okay. It’s something that made this whole thing real. You see that people you are really geographically close to are seriously affected.